Citizen Charter

S. No.	Department	Services	Time frame from the date of patient reporting
1	PMR/ORTHO OPD Medical Management	Assessment including prescription and referral	Within OPD Hrs. OR Within 24 Hrs. whichever is earlier. Applicable to the medically fit patients only.
2	Physiotherapy Out-Patient in-Patients	PT Assessments Manual & Electro therapy Advise for home based programme Counselling guidance regarding therapeutic intervention to patient, parents/caregivers of CWSN/PWDs.	Within OPD Hrs. OR Within 24 Hrs. whichever is earlier.
3	Occupational Therapy Out-Patient	OT Assessment Hand therapy for different kind of disabilities Advise for home based programme Counselling guidance regarding therapeutic intervention to patient, parents/caregivers of CWSN/PWDs.	Within OPD Hrs. OR Within 24 Hrs. whichever is earlier.
4	Prosthetics and Orthotics	PO Assessment & Evaluation Fabrication and fitment of orthosis /Prosthetics and provide gait training Distribution of aids and appliances	2-3 weeks from the date of referral to Department Prosthetics and Orthotics Within 24 Hrs. (Subject to availabilities in stock)
5	Speech and Hearing	Speech and hearing Assessments Managements of speech and hearing disorders Distribution of hearing aids Counselling and Guidance	Within OPD Hrs. or Within 24 Hrs. whichever is earlier. Within next 2 days.
6	Clinical Psychology	Psychological Assessments & Intervention Counselling and Guidance	Within OPD Hrs. or Within 24 Hrs. whichever is earlier.
7	Special Education	Educational Assessments Educational Guidance Development and implementation of Educational training programmes (Group and individual) Development and implementation of Home based training programme Evaluation	Within OPD Hrs. or Within 24 Hrs. whichever is earlier applicable to the medically fit patients only.
8	Social Work	Social services to PWDs, Evaluation, counselling & vocational training	Within OPD Hrs. OR Within 24 Hrs. whichever is earlier. Will be provided after completion of after provisional procedure within 2-3 weeks on registration of the PwDs.

Outreach Programme

S. No.		Beneficiaries	Durations
9	Community based Rehabilitation	Training to gross root level workers. Aangan wadi worker, Teacher, Para Teachers, Para Medical staff, Panchayat Representatives, General Public etc.	1-3 days
10	Parents Training Program	Parents of CWSN (Children With Special Needs)	1-2 days
11	Seminar / Conference	Professional, Student, Parents, GOs/ NGOs/ DPOs Representatives	1-2 days
12	Assessment Identification of PwDs	Persons with Disabilities (PWDs)	1-2 days
13	Distribution of aids/appliances	Persons with Disabilities (PWDs)	Will be provided after completion of assessment, evaluation procedure within 6-7 weeks on registration of the PWDs.