Citizen Charter

S. No. Department Services Time frame from the date of patient reporting
1 PMR/ORTHO OPD Medical Management
  • Assessment including prescription and referral
 Within OPD Hrs. OR Within 24 Hrs. whichever is earlier.
Applicable to the medically fit patients only.
2 Physiotherapy Out-Patient in-Patients
  • PT Assessments
  • Manual & Electro therapy
  • Advise for home based programme 
  • Counselling guidance regarding therapeutic intervention to patient, parents/caregivers of CWSN/PWDs.
 Within OPD Hrs. OR Within 24 Hrs. whichever is earlier.
3 Occupational Therapy
Out-Patient
  • OT Assessment
  • Hand therapy for different kind of disabilities
  • Advise for home based programme
  • Counselling guidance  regarding therapeutic intervention to patient, parents/caregivers of CWSN/PWDs.
 Within OPD Hrs. OR Within 24 Hrs. whichever is earlier.
4 Prosthetics and Orthotics
  • PO Assessment & Evaluation
  • Fabrication and fitment of orthosis /Prosthetics and provide gait training
  • Distribution of aids and appliances 
 2-3 weeks from the date of referral to Department Prosthetics and Orthotics Within 24 Hrs. (Subject
to availabilities in stock)
5 Speech and Hearing
  • Speech and hearing Assessments
  • Managements of speech and hearing disorders 
  • Distribution of hearing aids
  • Counselling and Guidance 
 Within OPD Hrs. or Within 24 Hrs. whichever is earlier.

Within next 2 days.
6 Clinical Psychology
  • Psychological Assessments & Intervention
  • Counselling and Guidance
 Within OPD Hrs. or Within 24 Hrs. whichever is earlier.
7 Special Education
  • Educational Assessments  
  • Educational Guidance
  • Development and implementation of Educational training programmes (Group and individual)
  • Development and implementation of Home based  training programme 
  • Evaluation 
 Within OPD Hrs. or Within 24 Hrs. whichever is earlier applicable to the medically fit patients only.
8 Social Work
  • Social services to PWDs, Evaluation, counselling & vocational training 
 Within OPD Hrs. OR Within 24 Hrs.
whichever is earlier.
Will be provided after completion of after provisional procedure within 2-3 weeks on registration of the PwDs.

Outreach Programme

S. No. Beneficiaries Durations
9 Community based Rehabilitation Training to gross root level workers.
Aangan wadi worker, Teacher, Para Teachers, Para Medical staff, Panchayat Representatives, General Public etc. 		1-3 days
10 Parents Training Program Parents of CWSN
(Children With Special Needs) 		1-2 days
11 Seminar / Conference Professional, Student, Parents, GOs/ NGOs/ DPOs Representatives 1-2 days
12 Assessment Identification of PwDs Persons with Disabilities (PWDs) 1-2 days
13 Distribution of aids/appliances Persons with Disabilities (PWDs) Will be provided after completion of assessment, evaluation procedure within 6-7 weeks on registration of the PWDs.